This Privacy Policy explains how AERA Inc. (“AERA,” “we,” “us,” or “our”) collects, uses, stores, and shares information when you use our website, applications, AI companion services, and related products (collectively, the “Service”).

1. Information We Collect

Depending on how you use AERA, we may collect:

Account Information

Information such as your email address, account identifier, age or age-confirmation information, and account settings.

Conversation and Interaction Data

Text messages you submit to AI companions, character and scenario selections, preferences, interactions, and related information necessary to provide and personalize the Service.

Transaction Information

Information regarding subscriptions, purchases, virtual credits, transaction status, and billing history.

Payment-card information may be collected and processed directly by our third-party payment providers rather than by AERA.

Technical Information

Information such as IP address, browser and device information, operating system, approximate location derived from IP address, log information, cookies, and similar technologies.

Usage Information

Information about how users interact with AERA, including features used, characters selected, session activity, and other product analytics.

Safety and Moderation Information

Information associated with potential violations of our policies, including moderation classifications, reports, enforcement actions, and information necessary to investigate abuse.

2. How We Use Information

We may use information to:

• Provide and operate AERA;
• Generate and personalize AI companion interactions;
• Maintain user accounts and subscriptions;
• Process transactions;
• Improve product performance and user experience;
• Detect fraud, abuse, and prohibited activity;
• Moderate content and enforce our policies;
• Protect the security of our users and systems;
• Respond to customer support and rights requests;
• Comply with legal obligations.

3. AI Interactions

User text inputs may be processed by AI technologies in order to generate responses and provide personalized interactive experiences.

We may use third-party AI technology providers to process information on our behalf in connection with these functions.

AERA does not sell private user conversations to advertisers.

4. Adult Content and Sensitive Conversations

AERA is an adults-only service and certain conversations may be intimate or sensitive in nature.

We take reasonable measures designed to limit access to such information and use it only as necessary to provide, personalize, secure, and moderate the Service and fulfill our legal obligations.

Users should avoid submitting unnecessary personally identifiable or highly sensitive information during AI conversations.

5. Payments

Payments may be processed by third-party payment service providers.

These providers may collect information necessary to process transactions, prevent fraud, comply with financial regulations, and provide payment services.

Their handling of information may also be governed by their own privacy policies.

6. How We Share Information

AERA does not sell users' personal information or private conversations.

We may share or allow limited access to information with third-party service providers only where necessary to operate and provide the Service. These may include:

• Cloud infrastructure and hosting providers;
• AI technology providers, which may process user text inputs and conversational context as necessary to generate AI responses;
• Payment processors, which process payment and transaction information necessary to complete purchases and manage subscriptions;
• Analytics and performance providers, where used;
• Security and fraud-prevention providers, where used.

These service providers may process information only as necessary to perform their respective services and are subject to their applicable contractual, privacy, and data-protection obligations.

We may also disclose information where reasonably necessary to comply with applicable law or a valid legal request, investigate fraud or illegal activity, enforce our Terms or Content Policy, or protect the rights, safety, and security of AERA, our users, or others.

Information may also be transferred in connection with a merger, acquisition, financing, reorganization, or sale of all or part of AERA's business or assets, subject to applicable law.

7. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Policy, including providing the Service, maintaining security, resolving disputes, preventing abuse, and meeting legal, accounting, or regulatory requirements.

Retention periods may vary depending on the type of information and purpose for which it is processed.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no online service or storage system can guarantee absolute security.

9. Your Privacy Rights

Depending on where you reside and applicable law, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of your personal information, as well as information about how your personal information is collected, used, or disclosed.

You may submit a privacy-related request by contacting gm@aeraonline.com.

We may take reasonable steps to verify your identity before processing certain requests and will respond in accordance with applicable law.

10. Children's Privacy

AERA is not intended for anyone under 18.

We do not knowingly permit minors to use the Service. If we become aware that a person under 18 has accessed the Service or provided personal information, we may take steps to restrict access and delete information as appropriate.

11. International Users

Your information may be processed in countries other than the country in which you reside, including the United States.

Where required, we take appropriate measures regarding international transfers of personal information.

12. Cookies and Similar Technologies

We may use cookies and similar technologies to operate the Service, maintain user sessions, remember preferences, understand how users interact with AERA, measure performance, and help detect fraud or security issues.

Some cookies are necessary for the operation of the Service, while others may be used for analytics and performance purposes. Where required by applicable law, we will obtain consent before using non-essential cookies.

13. Marketing Communications

If you choose to receive marketing communications from us, you may unsubscribe at any time by using the unsubscribe link included in our promotional emails or by contacting us at gm@aeraonline.com.

Even if you opt out of marketing communications, we may continue to send non-promotional communications relating to your account, transactions, security, or important changes to the Service.

14. Third-Party Services

The Service may contain links to or integrations with third-party websites, applications, or services.

Their privacy practices are governed by their own privacy policies, and AERA is not responsible for the privacy practices of third parties that operate independently from us.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected by updating the “Last Updated” date.

Where required by applicable law, we will provide additional notice of material changes.

16. Contact

For privacy-related questions or requests, please contact:

AERA Inc. Email: gm@aeraonline.com